These Subscription Terms supplement the Terms of Use for paid ZHOLY plans offered by Polare Group Sàrl (CHE-221.062.769). By subscribing, you agree to both documents.
1. Plans
- LOCAL: self-hosted software; no recurring platform fee from Polare Group Sàrl unless you purchase optional support. You provide infrastructure.
- CLOUD: managed hosting on Swiss infrastructure; monthly or annual subscription.
- SOVEREIGN: dedicated EU node or private cloud; custom or listed pricing; separate order form may apply.
Current list prices appear on https://zholy.ai/#pricing. We may change published prices for new subscriptions with notice; existing subscriptions retain their rate until renewal unless otherwise agreed.
2. Billing
- Payments are processed by Stripe. You authorise recurring charges for the selected billing period.
- Prices are shown exclusive or inclusive of VAT as indicated at checkout; Swiss VAT (MWST/TVA) applies where required.
- Failed payments may result in grace period, then suspension of paid features.
- Invoices and receipts are available in the dashboard and via Stripe customer portal.
3. Renewal & cancellation
- Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
- Cancel anytime via Billing in the dashboard or Stripe customer portal.
- Cancellation takes effect at the end of the current paid period; no partial refunds for unused time unless required by law.
- Downgrades may reduce features immediately or at period end depending on the change.
4. Free trials & promotions
Trials convert to paid plans unless cancelled before the trial ends. Promotional credits are non-transferable and may expire. One trial per organisation unless we agree otherwise in writing.
5. Fair use & quotas
Plans include usage limits (minutes, API calls, concurrent sessions, storage). Excessive use beyond fair use may require upgrade or incur overage fees communicated in advance. We may throttle abusive traffic to protect platform stability.
6. Service level
CLOUD and SOVEREIGN targets are described in your order or SLA addendum if purchased. LOCAL self-host excludes managed uptime commitments from Polare Group Sàrl.
7. Refunds
Except where mandatory consumer law requires otherwise, subscription fees are non-refundable once the billing period has started. If we materially fail to deliver the subscribed service, contact legal@zholy.ai for proportional credit or remedy.
8. Changes to subscription terms
We will notify account holders of material changes before they apply to renewals. Continued subscription after notice constitutes acceptance of updated terms for subsequent periods.